ABN: 28 648 459 237
Location: NSW 2640, Australia
Effective Date: 06/05/2026
Last Updated: 06/05/2026

 

1. Introduction

Enavant Therapeutic Services (“we”, “our”, “us”) is committed to protecting your privacy and managing your personal and sensitive information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

 

2. What Information We Collect

a. Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Information submitted through contact or enquiry forms

b. Sensitive Information

As a provider of counselling and therapeutic services, we may collect sensitive information, including:

• Health and wellbeing information
• Personal history shared during sessions

Sensitive information is only collected with your consent and handled in accordance with applicable laws.

c. Technical and Usage Data

We may collect:

• IP address
• Browser type and device information
• Website usage data via cookies and analytics tools such as Google Analytics

 

3. How We Collect Information

We collect information when you:

• Submit forms via our website
• Book or attend appointments
• Communicate with us via email or online platforms
• Participate in telehealth or online sessions
• Interact with our website (cookies and analytics)

 

4. Why We Collect Your Information

We collect and use your information to:

• Provide counselling, coaching, conflict resolution and therapeutic services including workshops
• Manage bookings and appointments
• Communicate with you
• Deliver online and telehealth sessions
• Improve our website and services
• Meet legal and professional obligations

 

5. Telehealth and Third-Party Service Providers

We use trusted third-party platforms to deliver our services:

• Cliniko and Zoom for telehealth and online sessions
• Cliniko for bookings and secure storage of client records
• Kajabi for website hosting and email communications

These providers may store or process your data, including outside Australia. We take reasonable steps to ensure they comply with privacy and security standards.

 

6. Disclosure of Personal Information

We may disclose your information to:

• Service providers listed above
• IT and technical support providers
• Professional advisors
• Legal or regulatory authorities where required

We do not sell or rent your personal information.

 

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

• Improve functionality and user experience
• Analyse traffic and usage patterns
• Support marketing and communications

You can control or disable cookies through your browser settings.

 

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes using secure platforms such as Cliniko for storing client records.

However, no online system is completely secure, and you provide information at your own risk.

 

9. Data Retention

We retain personal and sensitive information only as long as necessary to:

• Provide services
• Maintain clinical records
• Comply with legal, ethical, and professional requirements

 

10. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent (subject to legal and clinical obligations)

Requests can be made using the contact details below.

 

11. Overseas Disclosure

Some of our third-party providers (e.g. Zoom, Kajabi, Google Analytics) may store or process data overseas.

By using our services, you consent to this disclosure.

 

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:

Enavant Therapeutic Services
📍 NSW 2640, Australia
📧 [email protected]
🌐 https://www.enavant.com.au/ 

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.